A brief overview of CALA's customer service SLA's
CALA offer customer support for your brand Monday through Friday from 9:00 am to 5:00 pm CT
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SLA: We will have the first response to emails within 24 hours
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Email Support: CALA monitors all email support that required integration with our customer service platform. Below are the steps to ensure a successful email integration:
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Provide your brand's support email address and password credentials.
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Example: Support@Brand.com
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Note: It is recommended to utilize a dedicated email to avoid miscommunications with customers
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CALA will then integrate with the customer service platform
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If there is two-step verification enabled, CALA will require the account holder to provide the authentication code during the integration.
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Communication with CALA:
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Logistics@ca.la is your main point of contact. This email will reach all logistics and fulfillment team members so we can respond in a timely manner, and ensure that no requests go unanswered
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Response time: 4-hour response for emails during business hours
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(business hours: Monday - Friday, 9AM- 5PM PST)
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