Shopify Partner Access:

In order for CALA to handle your fulfillment operations, we will need partner access to your Shopify store. This will allow us to do things like manage orders, manage inventory, set shipping profiles, and integrate our warehouse with your store.

To provide partner access, please follow these steps:

  1. Provide your brand's Shopify URL. Example:

  2. CALA will request partner access through CALA’s Partner account

  3. You will need to log into Shopify and accept the request. This request will likely be on the home page when first logging in and can also be found in “Settings” -> “Users and Permissions”.

  4. Enable private apps. This can be found under “Apps” -> “Manage Private Apps” (link at the bottom of the page) -> “Enable Private App Development”

Shipping Details: When setting up your shipping details within Shopify, there will be two items to review and confirm with your CALA account manager. Below are the articles within CALA support to assist with the setup.

Returns: Customer returns are processed under your brand's return policy. As standard practice, we process returns and exchanges with the below preferences. If you have already provided different preferences than what is limited below,

  • Refund Policy: Full refund or store credit within 30 days of purchase

  • Exchange Policy: Exchange's are accepted within 30 days for damaged/defective items

  • Cancelation Policy: Cancelation may occur within 1 hour of order placement. All inquiries are to be submitted to the brand's customer service contact.

  • International Return Policy: We do not accept returns on international purchases.

New Product Launches: CALA Fulfillment and Logistics team does have access to your Shopify store to oversee outbound orders and ensure proper inventory syncing between the warehouse and your Shopify store. CALA Fulfillment does not manage product launches (drops). We do however ensure the product is ready at the fulfillment center.

For all launches, the CALA team will need a 72-hour notice to allot for proper product setup. Also, note that launches may only occur if the product is already checked into the warehouse. If you wish to launch a pre-order, please contact your CALA account manager for guidance.


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