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Fulfillment SLA guidelines
The SLA guideline, or Service Level Agreement, is the processing times CALA and its Fulfillment partner have agreed to for all customer orders and inventory receiving. Please keep in mind that all timeframes are “Business Days” and are subject to change depending on volume.
Order Processing:
Once your customer places an order, it generally ships from the warehouse within 24 hours, Monday-Friday. This means that once your customer places their order, it will either ship the same day or the following day.
For B2B orders, depending on the size, the orders may take up to 5 business days to pack and be ready to ship out of the warehouse. To place a B2B order, please contact your CALA Fulfillment & Logistics Specialist.
| Order Type | Description | Processing Time |
| Standard | Ground Shipping | 24 Hours |
| Expedited - Order placed before noon EST | Ship methods that are 2 days or faster | Same Day |
| Expedited - Order placed After noon EST | Ship methods that are 2 days or faster | Following Business Day |
| Wholesale - Large Orders | Bulk shipments | 3-5 days |